Welcome to your training programme

Select the modules that apply to your role and work through them in order. Each module saves your progress automatically — you can pause and come back at any time.

When you finish a module, you'll generate a certificate. Save the certificate PDF and email it to your Store Manager.

Quick tips: use WiFi where possible · finish on the same device where you started (progress is saved locally) · allow about 60–90 minutes per module.

Store Operations & Induction

Every employee

Customer care standards, EPOS & till operations, payment processing, restricted sales (alcohol, tobacco, lottery), deliveries, key holder responsibilities, and stock rotation.

14 sections Duration: 60–75 min Refresher: Annually

Start →

Statutory Health & Safety + Food Safety

Every employee

Legal H&S induction (SHWWA 2005), manual handling overview, fire safety, chemical agents, slips/trips/falls, first aid, PPE, HACCP basics, allergen awareness, GDPR, dignity at work, young persons, and robbery response.

14 sections Duration: 75–90 min Refresher: Annually

Start →

HACCP & Food Safety (Level 1 + 2)

Food handlers only — deli, coffee, bakery, hot food

EU food law framework, personal hygiene, temperature control (Danger Zone, fridge/freezer, cooking, hot holding, cooling), cross-contamination, cleaning, the 14 allergens, pest control, and the 7 principles + 12 implementation steps of HACCP.

12 sections Duration: 60–80 min Refresher: Annually

Start →

Manual Handling — Theory

Every employee — theory portion

Why manual handling injuries happen, the legal framework (SHWWA 2005 + SI 299/2007), the TILE/TILEO risk assessment model, the 8-step safe lift, push/pull/team lifts, and special considerations. Practical lift assessment to be signed off separately by your Store Manager.

8 sections Duration: 30–45 min Refresher: Every 3 years

Start →

Manager & Area Manager Compliance

Managers only

Your personal legal duties as a manager (Section 80 SHWWA), hiring, contracts, rostering and working time, discipline and dismissal, dignity at work complaints, training records, accident investigation, GDPR controller duties, test purchases, and inspection readiness.

13 sections Duration: 90–120 min Refresher: Annually

Start →

How to complete your training

Tap "Start" on the module that applies to you
Fill in your details on the setup screen — these go on your certificate
Work through each section. Your progress is saved automatically on this device
Take the knowledge check at the end
If you pass, generate your certificate PDF and email it to your Store Manager
If you don't pass first time — review the sections, try again. No limit on attempts.

Employee Assistance Programme: A free, confidential 24-hour counselling helpline is available to you any time — 01 800 936 710 or healthassuredeap.com. No permission needed.